The Director General of Customs, Eduardo Sanz Lovatón, emphasized that “in 2025, the DGA has embarked on a major transformation, resulting in a Customs authority that collects more revenue with fewer employees and at a lower cost.”
The General Directorate of Customs (DGA) reported that by the end of 2025 it will reach revenues exceeding RD$266.1 billion, surpassing 2024 collections by more than RD$11.3 billion.
The institution also indicated that it made an additional transfer of RD$4.1 billion, contributing to government execution programs for the benefit of the Dominican people.
Historic transformation and operational efficiency
Sanz Lovatón highlighted that the DGA’s transformation in 2025 has translated into greater efficiency and lower operating costs. The institution reduced its workforce from 6,614 employees in 2019 to 4,875 today, improving the payroll-to-revenue ratio from 2.13% in 2020 to 1.03% in 2025, in line with President Luis Abinader’s vision to optimize public resources.
In terms of service quality, the DGA has automated 87 services, all of which can be completed online without the need for in-person visits, generating significant savings for taxpayers. The institution also holds six certifications related to management excellence, transparency, and digital transformation.
Between August 2020 and November 2025, the DGA collected more than RD$1.2 trillion (RD$1,201.4 billion). During the same period, the Single Window for Foreign Trade (VUCE) expanded from 150 services in 2020 to 298 in 2025, consolidating the simplification of administrative procedures.
Additionally, the 24-Hour Clearance Program has generated savings exceeding RD$2 billion in storage and other logistics costs for importers.
Despite the global trade slowdown and reduced import volumes, the DGA is expected to close the year with year-on-year revenue growth above 4.4%, outperforming the broader economy, which—according to the Central Bank of the Dominican Republic—posted cumulative growth of 2% as of October.
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