{"id":10302,"date":"2024-04-30T13:37:50","date_gmt":"2024-04-30T13:37:50","guid":{"rendered":"https:\/\/dmklawyers.com\/?p=10302"},"modified":"2024-04-30T13:37:54","modified_gmt":"2024-04-30T13:37:54","slug":"the-search-for-qualified-personnel-is-increasingly-attracting-call-centers-to-dominican-cities","status":"publish","type":"post","link":"https:\/\/dmklawyers.com\/en\/the-search-for-qualified-personnel-is-increasingly-attracting-call-centers-to-dominican-cities\/","title":{"rendered":"The search for qualified personnel is increasingly attracting call centers to dominican cities"},"content":{"rendered":"\n
When Jesus began working in the call center industry 12 years ago, he was looking for a job to strengthen his language studies, with a competitive salary, and, additionally, one that was close to his residence in the 30 de Mayo sector.<\/p>\n\n\n\n
For this young man, who chose to withhold his last name citing professional reasons, finding such a job was not a problem: dozens of these companies have settled in the main intersections of the central polygon of the National District, protected by their status as Free Trade Zones for Services granted by Law 8-90.<\/p>\n\n\n\n
These companies offer increasingly varied and specialized services: from the well-known ones such as customer service, order taking, or conflict resolution, to financial audits, network and platform support, software development, or telemedicine.<\/p>\n\n\n\n
The Dominican Association of Free Trade Zones (Adozona) indicates that there were 103 operational call centers nationwide as of the end of 2023, with the urban areas of the National District, Santiago, and Santo Domingo hosting the highest concentration of these industries, accounting for 49.5%, 23.3%, and 12.6% respectively.<\/p>\n\n\n\n